OUTREACH AND ENGAGEMENT
To manage enterprise-wide manpower customer engagement ensuring effective knowledge sharing and collaboration across the community. AFMAA is responsible for ensuring the development, sustainment, and marketing of communication mediums and certifies information is up-to-date. Another engagement responsibility is managing the Guardians and Airmen Innovation Network program or GAIN, which fosters innovation for greater Air Force performance.
The GAIN or Guardians and Airmen Innovation Network program, gives active duty, reserve, National Guard, and contract employees the opportunity to be an innovative intrapreneur and to be a part of creating a smarter, faster Department of the Air Force. Guardians and Airmen can embrace intrapreneurship by applying their knowledge to better the Air and Space Forces in ways only they know how. No idea is too small to make a big change. Local consultants are standing by to help innovators ideate, develop, and refine their ideas. When innovators are ready, consultants will also help develop a convincing pitch to the local decision approval authority, which is typically a commander. We are also looking to scale ideas that improve not just one base or unit, but the entire enterprise. Innovators hold the power to improve our Air Force. Think BIG, and DRIVE INNOVATION!
Our Outreach section, leverages customer engagement mediums to advise internal and external customers on manpower processes and resolve questions or concerns. We are also responsible for managing content on the public website and IT platforms such as SharePoint pertaining to the needs of both AFMAA and the broader manpower enterprise. Outreach is responsible for creating and publishing manpower articles for the “Manpower Enterprise Update," distributed throughout the Manpower Enterprise and the AFMAA internal newsletter "Around The Cooler," managing content on social media platforms and monitoring the Manpower Enterprise Contact Center (MECC) activities.